Patient Transport Service - survey report

The NHS Patient Transport Service (PTS) provides non-emergency transport between patients’ homes, hospitals, community settings or other treatment centres for people referred for consultations, treatments or procedures. The PTS is for people who are unable to use their own or public transport because of their medical condition.

The North Yorkshire area is covered by four main Clinical Commissioning Groups (CCGs) that have a membership of GP practices in North Yorkshire and whose responsibility it is to meet the health needs of their local population.

Harrogate and Rural District CCG commissions PTS in North Yorkshire on behalf of the above organisations and the service is provided by the Yorkshire Ambulance Service.

PTS surveys were carried out in July 2013 to gain views from patients and healthcare workers who have used the service to book transport within the last year. The survey invited respondents to give feedback on the existing service and how it might be improved.

This report contains the findings from the Patient Transport Services Surveys for patients and for healthcare workers that were conducted during July 2013 to support a commissioner review of the PTS model and its current performance against the current service specification.

Click here to view the report.